Questions? Call 1-800-388-1470
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Frequently Asked Questions


Why should I consider purchasing the NTA Travel Protection Plan?
Is my airfare covered, even if I purchase it on my own?
Who is an "Immediate Family" member under the Plan?
What if I am delayed and miss the start of my trip?
If I am sick or injured while on my trip, will my medical expenses be reimbursable?
What if my bags never show up?
How do I enroll?
How will I know that I am covered?
Are there exclusions?
What do I do if I have a claim?
Where can I call for more information?

  
Q: Why should I consider purchasing the NTA Travel Protection Plan?

A: Unforeseen events occur and plans change. The NTA Travel Protection Plan helps protect your investment in the event you must cancel or interrupt your trip for specified, covered reasons, such as illness, injury or death to you, your traveling companion or an immediate family member of you or your traveling companion.

Additional covered reasons for cancellation include travel supplier bankruptcy, jury duty, terrorism, weather, cruise line cancellation, subpoena, having a home made uninhabitable by natural disaster, and being involved in a documented traffic accident en route to departure. Please see the Plan Certificate for more details.

The Plan also provides coverage for: trip interruptions and delays; accidents and sicknesses while traveling; emergency medical evacuations and repatriations; loss, theft or damage to baggage and personal effects; delayed baggage; and 24/7 worldwide emergency assistance.


  
Q: Is my airfare covered, even if I purchase it on my own?

A: Yes! The coverages under the Trip Cancellation, Interruption & Travel Delay benefits extend to the airfare booked to join or depart your trip provided your air cost has been included in the total trip cost when determining the plan cost.

  
Q: Who is an "Immediate Family" member under the Plan?

A: The Immediate Family member definition is quite broad. It's not just family members who reside with you, such as spouse, domestic partner and children. It also includes grandchildren, aunts, uncles, nieces, nephews and business partners, among others. Please refer to the Definitions section of the Plan Certificate for a full listing.

  
Q: What if I am delayed and miss the start of my trip?

A: If you miss the departure of your trip due to carrier-caused delays or other specified, covered reasons, the Plan will reimburse you (up to the limit depending on plan purchased) for any unused travel arrangements and/or out-of-pocket expenses such as accommodation and transportation expenses to catch up to the trip or to return home if you are delayed at the end of your trip.

  
Q: If I am sick or injured while on my trip, will my medical expenses be reimbursable?

A: Yes, the Plan reimburses (up to the limit depending on plan purchased) for covered medical treatments and expenses. Doctor visits, medicines, hospital stays and ambulance services are all covered. The Travel Protection Plan also includes coverage (up to the limits for plan purchased) for Emergency Medical Evacuation and Repatriation in the event those services are needed. The Evacuation and Repatriation are arranged and pre-paid for you by the assistance company (On Call International).

  
Q: What if my bags never show up?

A: If your bags are lost, stolen, damaged or even delayed, the travel protection plan reimburses covered expenses. The Plan pays up to $1,500 per person if your bags are lost, stolen or damaged and up to $500 per person if your bags are delayed by a Common Carrier for 24 hours or more.

  
Q: How do I enroll?

A: Enroll online now (www.nta.aontravelprotect.com)

If you prefer to enroll over the telephone, you may do so by calling the NTA Travel Protection Plan desk at 1-(800)-388-1470

  
Q: How will I know that I am covered?

A: If you enroll online you will receive an email confirmation of coverage upon completing the enrollment process. If you enroll via telephone, you will receive a confirmation via US mail.

  
Q: Are there exclusions?

A: Yes. As with most insurance, benefits are provided for covered reasons, with some limitations and restrictions. In order to offer these benefits at a reasonable cost and without requiring medical exams or questionnaires, certain exclusions apply. Please see the Plan Certificate for a listing of exclusions included in this Plan.

  
Q: What do I do if I have a claim?

A: Contact Aon Affinity to file a claim at www.travelclaim.com or call1.800.388.1470. You will then receive the appropriate claim form which must be completed by you and the attending physician, if applicable.

If you are canceling your trip, please notify your Tour Operator as soon as possible.

  
Q: Where can I call for more information?

A: You may call Aon Affinity, the Plan administrator, toll-free at 1.800.388.1470 with any questions regarding the NTA Travel Protection Plan. Our customer service representatives will be happy to assist you. Office Hours: Monday - Friday 8am-10pm; Saturday 9am - 5pm ET.